Frequently Asked Questions

Here are the answers to your frequently asked questions.

If there is anything else you need to know, please Contact Us. We are here to help.

Q. How long is the shelf life of Airelle Anti-Aging Skin care products?

A. All of Airelle's skin care products are made with the freshest natural ingredients possible and have no artificial preservatives. It is best to use your Airelle product within 9-12 months of purchase. Remember to store in a cool place away from light to help maintain freshness and shelf life of your products.

**Scientifically tested to show a 2 year shelf life.


Q. My products have changed slightly in color, odor or consistency, is that a problem?

A. Because Airelle products are made from natural and organic materials, it is normal to see some slight color change or separation over time. Even the natural aromas will change slightly. You can gently shake your product to re-mix the ingredients and continue to use for 9-12 months from your purchase.


Q. Airelle products seem lighter than other products on the market, and the serums seem more watery than other products I have tried — why is that?

A. Airelle products may seem lighter and, in the case of our serums, more watery than other anti-aging skincare products on the market. This is due to the fact that we refrain from adding artificial fillers to our products, which can make them appear to have less viscosity than similar skin treatments. Rest assured, though - our products are highly effective!


Q. What is the best way to use the Airelle Anti-Aging Skin care line?

A. Everyone's skin is different. The founders of Airelle have worked closely with their research team to develop skin care products that are rich in vitamins, minerals and antioxidants. To get the maximum benefit of these "super foods" for your skin, we recommend using the full Airelle Anti-Aging System.


Q. What is the Airelle Anti-Aging System?

A. The Airelle Anti-Aging system is a multi-step process that will leave to your skin feeling amazing if used daily.

  • Cleanse and Exfoliate with Berrimatrix® Exfoliating Cleanser
  • Tighten with the use of the Berrimatrix® Age Defying Facial Serum
  • Hydrate with the use of the Berrimatrix® Intense Repair Complex
  • Target with the use of the Berrimatrix® Eye & Lip Treatment


Q. Can I use Airelle if I am pregnant?

A. If you are pregnant, you should check with your physician or medical provider before using any products.


Q. I love the Berrimatrix® Anti-Aging Facial Serum, but the dropper is a little messy. Do you have suggestions for application?

A. If you apply one half dropper in a line along your middle finger from the base of your finger to your finger tip, you can easily apply the serum to one half of your face and then repeat on the other side. This should help minimize dripping of the product.


Q. Can I use the Berrimatrix® Eye and Lip treatment on other areas besides eyes and lips?

A. Of course! The roller applicator is designed for spot treatment use anywhere on the face. Remember to avoid contact with eyes and mouth. 


Q. Can I use my Airelle products on areas other than the face?

A. Absolutely! Many people love the condition of their skin after using Airelle products on their face, neck, chest and hands.


Q. How long before I will see improvement in my skin after I start using Airelle anti-aging skin care products? 

A. You should notice some improvement with firmness, tone, and texture within 3 weeks. After a few months, your skin should be amazing!


Q. Does Airelle ship internationally?

A. Yes. The shipping fees will be added to customer's bill.